Insurance & Billing
Transparent Billing & Insurance Support
At Sudais Medical Complex, we strive to make the financial aspect of your healthcare as clear and manageable as possible. Our dedicated billing and insurance team is here to assist you with every step of the payment process, coverage verification, and claim filing.
Insurance Partners
We accept a wide range of insurance plans to ensure our services are accessible to as many patients as possible. Our current partners include:
- Government Sehat Sahulat Program (Sehat Card)
- State Life Insurance Corporation
- Jubilee Life Insurance
- EFU General & Health Insurance
- Various Corporate Healthcare Panels
Payment Methods
For your convenience, we offer multiple secure payment options for all hospital services, including OPD, diagnostics, and IPD admissions:
- Cash (Local Currency only)
- Debit & Credit Cards (Visa / Mastercard)
- Bank Transfers (For pre-admission deposits)
- Direct Billing for Empanelled Organizations
Understanding the Billing Process
Outpatient Billing (OPD)
Payments for consultations, labs, and radiology must be settled at the time of service. You will receive a detailed receipt for every transaction.
Inpatient Billing (IPD)
A deposit is required at the time of admission. Interim bills are provided regularly to help you track your expenses during your stay.
Discharge Clearance
All outstanding dues must be cleared before the discharge summary can be issued. Please allow up to 2 hours for final bill processing on the day of discharge.
Need help with your bill or insurance?
Our billing office is located in the main lobby and is open 24/7 for any enquiries regarding your account or insurance documentation.